We sent Sandy a third replacement again no charge. This time we sent the piece unassembled and it arrived in perfect condition. The only assembly required was inserting the 2 dowels. IN THE FUTURE THIS PIECE WILL BE SHIPPED UNASSEMBLED. How can I rate this product? You've sent me two boards - both with broken dowels! So far, I'm batting zero and as of today I still don't know what to do with the boards - do I ship them back or what????